Delivery System - Appendix A What Does Client Do What Does AMITA Do What Do we do together Initial Requirements Definition Identify business need Identify sponsors Contact AMITA to clarify Present suggestions Assist you to Identify business justification   Procurement Identify procurement method Meet client to confirm requirements Assist you to select procurement method Produce proposal Identify any potential risks2 Identify deliverables Contracting Issue Contract2 Confirm project success criteria2 Review deliverable list Identify risks Outline acceptance criteria2 Schedule contract Milestones Identify deliverables2 Develop project plan Development Attend meetings Provide subject matter expertise Develop Acceptance Test Plan Analyze the user's business Prepare specifications Develop solution Monitor risk factors Monitor project plan2 Review/approve S/W prior to release2 Inform client of status Verify & validate activities2 Identify additional work to be considered Prioritize system features Implementation Advise users of rollout schedule Prepare local staff to assist with installs Back up existing system(s) Commence acceptance testing Prepare release package Assist client with rollout schedule Release software Obtain client's approval Obtain client's feedback2 Provide training Support Engage support staff Provide vehicle to end users for suggestions Use the AMITA Change Management System Assist client in takeover Provide support services Collect Change Requests & return estimates Make system changes 2 ISO 9001 process 3 Contracts may cover all that is described in this overview or portions of it, as well as items that may not have been discussed.